Security deposit
A $750 hold is placed on your card on delivery day (not when you book) and released about 3 business days after we inspect the sauna.
Policies
We reschedule for severe weather, and your deposit is released after pickup.
Payment
We confirm your dates, then send a secure payment link. Pay in full to lock in your booking. Your card stays on file for the deposit hold.
Cancellation
14+ days before delivery: full refund. 7–13 days: 50% refund. Under 7 days: no refund. Free reschedule anytime 7+ days out.
Weather
We call it, not you. Named storms, high wind, lightning, ice or unplowed roads: free reschedule or full refund. Regular rain, snow and cold are sauna weather and don’t count.
Cleaning
Normal use is on us. Excessive mess, or any glass, oil or smoke inside, is a $200 cleaning fee.
Late or blocked pickup
If we can’t pick up at the agreed time, the extra night’s rate applies.
Site that doesn’t fit
If the spot doesn’t meet the site requirements on arrival, we’ll try to find another spot. If none works, the delivery fee and a 50% booking fee apply.
Fire still burning at pickup
Please let it burn out 3 hours before pickup. A live fire means we wait, at $50 per 30 minutes.
Loss or damage
The renter is responsible for damage beyond normal wear and for loss, up to the unit’s replacement value, as set out in the rental agreement.
The full terms are in the rental agreement you sign online when you book. Questions? Text us.